Hey all I posted this in another forum but I wanted to ask here as well...I have asked this forum before about Ball Watch repair and gotten some very helpful responses. I elected to send my watch directly to Ball through the Ball website and store. My question about sending in to Ball: I sent my Engineer II Pioneer in for repair back in Nov. 2018, down to Duber Time and since then I have had to follow up multiple times just to see if there was even an estimate done for cost to repair. They never reached out to me first. They told me it would take between 12-14 weeks for repair, and that December is a tough month because of the holidays so I wasnt too worried. I knew it would be a while.
About 3 weeks ago I called Duber Time and asked what the status was, and they emailed me about 2 days later saying it was repaired in Switzerland and on the next shipment back to Duber Time. Duber Time said that it would still have to clear customs so it may take a while. After that they would ship it back to me.
My question is has anyone had experience with how long it takes to clear customs? It seems like 3-4 weeks is a long time. Also is it normal for Ball or Duber to just repair a watch without providing a cost estimate?
I love my Ball Watch, probably my favorite watch in my collection (which is why I went to the manufacturer for repair, usually I bring my watches to a local shop) but Im a frustrated with the lack of communication by Duber and Ball. Its been 19 weeks since I sent the watch for repair and I just want my watch back...whether its fixed or still broken at this point.
Thanks in advance for your guys’ input!