Regarding the Night Train

Thread: Regarding the Night Train

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  1. #1
    Member ballwatch's Avatar
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    Lightbulb Regarding the Night Train

    Dear All,

    I just received this letter from our CEO, Mr. Herrera. Once again, we want to extend our apologies for the confusion and offer our thanks for your continued support.

    Regards,
    Jeremy

    _________________________________

    Dear Ball customers & forum members,

    With the great success of our new “Fireman Night Train" model have come some questions about the use of the term Universal Time Coordinated. The Fireman Night Train uses the term UTC to describe the 24-hour window tied to the main hour hand.

    As the term UTC has come to mean 2 time zones in most watch collectors’ minds, we have opted to change the dial to reflect this. The Night Train dials will now read “Universal Military Time” which is more commonly used to refer to 24-hour time.

    We shall redouble our efforts to ensure that our retailers & all staff are properly trained that this is a single time zone watch. We apologize for any misunderstanding.

    For those Ball customers who have already purchased the Night Train, we offer to replace a new dial at no cost to you. To obtain further information, kindly contact your respective distributor for your country or region.

    Thanks for your understanding.

    Sincerely yours,
    Francisco A. Herrera
    CEO, Ball Watch Company

  2. #2
    Member roberev's Avatar
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    Re: Regarding the Night Train

    A wise decision, IMHO.

    A quick question, Jeremy: Will this delay the release of the white Night Train? I am 95% ready to buy it when the Tour comes to town in 2 weeks.


    Rob
    Last edited by roberev; October 9th, 2007 at 18:24.

  3. #3
    Member WatchFan1's Avatar
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    Re: Regarding the Night Train

    Quote Originally Posted by roberev View Post
    A wise decision, IMHO.
    A quick question, Jeremy: Will this delay the release of the white Night Train? I am 95% ready to buy it when the Tour comes to town in 2 weeks.
    Rob
    I would guess it will not only delay the release of the white train, but also
    the shipment of other black night trains that were ready to go, but now
    will wait for new dials. What the delay will be - only depends on how fast
    can BALL have these new dials ready. If I already took the delivery of Night
    Train during last few days - I would not ship it right back. Instead, I would wait
    until I'd see the new dial version being shipped and only then I would ship my watch for the dial swap.

    Good job Ball for correcting this SO FAST and being on top of things

    Now we can only hope that you are also peaking into our another thread
    where we are fantasizing about next versions of Night Train since we just
    love those 60 tubes on the dial. (BTW, if you will consider impliment 60-tube
    dial into Hydrocarbon line, I am sure nobody here will complain

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  5. #4
    Member HockeyBrand's Avatar
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    Re: Regarding the Night Train

    Milos, question for you. As a "watch-investor" (flipper), would the UTC version then be more desirable than the corrected UMT dials?

  6. #5
    Member WatchFan1's Avatar
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    Re: Regarding the Night Train

    Quote Originally Posted by HockeyBrand View Post
    Milos, question for you. As a "watch-investor" (flipper), would the UTC version then be more desirable than the corrected UMT dials?
    In this case, I doubt that
    30 years from now - 'maybe' ? LOL !

  7. #6
    Member HockeyBrand's Avatar
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    Re: Regarding the Night Train

    Hehe, then I'll probably keep the original as it's meant.

  8. #7
    Member Malyel's Avatar
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    Re: Regarding the Night Train

    I think this is a very good way to step up and correct the misleading dial.

    I hope that Ball will also correct promotional pictures that show the UTC/UMC window with a different military 24 hour time than the hands on the dial show. This could easily confuse customers by giving the illusion it is a 2 time zone watch. It certainly confused me.


  9. #8
    Member roberev's Avatar
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    Re: Regarding the Night Train

    Quote Originally Posted by HockeyBrand View Post
    Hehe, then I'll probably keep the original as it's meant.
    Great minds. . . .

    Rob

  10. #9
    Member Plainsong's Avatar
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    Re: Regarding the Night Train

    That's hawesome. If I saw the word Military, I'd just assume it showed 24hour. It's still very useful. How many of us do the "Is it in AM or PM shuffle" when resetting an auto?

    One day it'd be cool to see that UTC window function as it does in that photoshop, but that photoshop for the present needs to be reigned in quickly.

    Great looking watch and great response, two thumbs up!


  11. #10
    Member sukispop's Avatar
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    Re: Regarding the Night Train

    Thanks very much, Jeremy, for posting this letter from Mr. Herrera, CEO of The Ball Watch Company. And a great big thanks to Mr. Herrera.

    It's this kind of expedient and proactive response, that reminds me of why I'm such a huge fan of Ball watches and The Ball Watch Company. I was always aware that the Night Train was a single time zone watch, and just figured that "UTC" was the correct name for that military time function. This apparent misnomer is insignificant to me, and I don't plan on having the dial changed out for the new one...but I can certainly understand how folks may have been confused and/or disappointed, especially if they considered the Night Train specifically for the dual time zone function.

    While I'm not surprised at how quickly The Ball Watch Company has responded to these concerns raised on this forum, it is deeply satisfying for me to see Ball Watch's customer service in action, just the same!

    I'm proud to be a part of the Ball Watch "family", as well as a part of this awesome forum.

    Last edited by sukispop; October 9th, 2007 at 23:17.
    Take care,
    Geoff

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