Late last summer I had an accident and dropped my EHC Classic III onto the kitchen tile. The watch stopped running and had a big dent on the bezel. It was still under warranty but I didn't expect the repair to be covered. Sent it off for service through a local AD where I bought the watch from. Watch was sent to Switzerland to be repaired because they needed to remanufacture the case and bezel over there. I got it back last December after waiting for four months. Total cost was $692 for case repair and movement overhaul. Expensive, but I loved the watch and I really wanted to get it fixed.
Watch came back looking like new , but it was losing -17 to -20 seconds a day . Is this acceptable after a movement overhaul? I personally don't think so. It's not COSC, but I expected better than -20 a day. I wore it for about two months hoping that it would run better after a break in period, if there is even such a thing, but the watch kept losing that much time. Before the accident, the watch was gaining +1 second a day.
So I asked my AD to send it back to Ball last month. It may just need a simple regulation. Today I got a call from my AD. She said that the watch is still in queue for service and that Ball may charge extra for regulation. So I spent a lot for a movement overhaul and they wanted to charge me extra for a simple regulation which they should have done in the first place? Is this too much to ask?
My AD will call me again next week for an update. I could have had it regulated by a local watchmaker but I wonder if having the watch opened will void the warranty. Does anyone know?
I have bought three Ball watches, but this experience has made me an unhappy customer.