857 back from Sinn service, with a custom touch
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  1. #1
    Member Kisara's Avatar
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    857 back from Sinn service, with a custom touch

    My 857 UTC stopped working a little over five years from being purchased new at Watchbuys. This is the timeline of its service visit to the factory in Frankfurt, should anyone want a recent ETA on similar service.

    Shipped via Fedex on 12/15/2018 from USA, at a cost of $127.90. This is the cheapest cost from Fedex. It arrived there on 12/18.

    Sinn emailed me on 12/18/18 that it was received, and would have a processing time of 13-14 weeks, and that this ETA varies based on the amount of work needed.

    Sinn mailed a letter to my home on 01/16/19 confirming the cost, and this is usually when you the customer choose whether to have the work done or not. When I sent the watch in, I signed and gave them authorization to go ahead with the repairs. ETA for remaining work time: 12-14 weeks.

    Sinn emailed me on 4/25/19 that the work was completed. I paid via Paypal on 4/16/19, which was a nice option that I had never done internationally before. No hassles.

    Watch was received at my work on 5/13/19.

    The watch came in a foam lined cardboard box. Inside the box was a nice shipping case, foamed lined. I will keep this for future travelling.

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    The case was sealed in a clear, plastic protection sleeve that must have been installed with the strap disassembled. It is very tight, so my guess is that it is slightly heated to shrink around the case. I had to cut it off.

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    Also included were the used parts. Two gears from the movement, the crown, case seal, the copper sulfate capsule, mainspring (?), and my original second hand.

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    Why was my second hand in there? I requested the newer, luminescent second hand from the 857 UTC VFR. I always disliked the fact that the normal 857 UTC's second hand does not glow. It was only 5.71 Euros more...

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    Overall, the experience was hassle free and Sinn was very quick and responsive to any inquiries I had. As long as you are patient, good things come to those that wait!

  2. #2
    Member rdranade's Avatar
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    Re: 857 back from Sinn service, with a custom touch

    They MAILED you a letter about the work instead of emailing you? That doesn’t make any sense to me and seems it would just add more time to the entire process. Either way that’s awesome they were able to switch out the seconds hand for you!
    JacobC and dm13 like this.

  3. #3
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    Re: 857 back from Sinn service, with a custom touch

    Dare I ask total out of pocket?


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  5. #4
    Member Kisara's Avatar
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    Re: 857 back from Sinn service, with a custom touch

    €340.20 = $392.51

    That total was for everything, including shipping back to me.

  6. #5
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    Re: 857 back from Sinn service, with a custom touch

    Quote Originally Posted by Kisara View Post
    €340.20 = $392.51

    That total was for everything, including shipping back to me.
    Hey that's not too bad at all!!! That lume on the hand is a GREAT touch too.

  7. #6
    Member Geof3's Avatar
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    Re: 857 back from Sinn service, with a custom touch

    Quote Originally Posted by rdranade View Post
    They MAILED you a letter about the work instead of emailing you? That doesn’t make any sense to me and seems it would just add more time to the entire process. Either way that’s awesome they were able to switch out the seconds hand for you!
    Emails can get bounced for any number of reasons. Generally, snail mail gets to its intended recipient, and via airmail is only a few days. I just received an order from Germany the other day, shipping was about 5 days. When several weeks are at hand, a fully written copy mailed is not a bad thing.
    Spring-Diver likes this.
    Too many flipped...

  8. #7
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    Re: 857 back from Sinn service, with a custom touch

    Excellent service and thank you for sharing ! My new UX is inbound and I'm super stoked !

    Sent from my Pixel 2 XL using Tapatalk
    nodnar and Spring-Diver like this.

  9. #8
    Moderator Spring-Diver's Avatar
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    Re: 857 back from Sinn service, with a custom touch

    Very cool

    I’m really digging that lumed second hand. That should be standard IMO.

    Hopefully it’ll be many enjoyable years until it goes back again


    Shannon


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    My Seiko's: SBDB001 SD600M, SBDX001 Marine Master, SRP777, SRPA21 PADI,

    Casio: ProTrek 2500-A1

    My Sinn’s: EZM9, EZM14–T1, EZM14-T1B, U1 Professional, 836

    Want

    Sinn: U1 S Blue, U2C, UX S, 857 S, 900 S

    Seiko: SNR031J1, SNR035J1

  10. #9
    Member rudwin's Avatar
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    Re: 857 back from Sinn service, with a custom touch

    Beautiful. I love my 857. Just curious - did they say why it stopped?


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  11. #10
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    Re: 857 back from Sinn service, with a custom touch

    Quote Originally Posted by Kisara View Post
    €340.20 = $392.51

    That total was for everything, including shipping back to me.
    I'm fairly new to all this, so that's less painful than I expected.. price-wise at least. That service lead time, though, ouch.

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