I purchased a Sinn U1 through WatchBuys in October and well I was off to rough start as soon as I got the watch.
There was miscommunication when I purchased the watch so I wasn't asked to size my wrist before they shipped me the watch. This led to my not being able to wear the watch and having to order an additional buckle link for $40.
Once I received the link I was able to wear the watch and I immediately had discomfort from the buckle. With certainty I would say this was caused by the hinge in the buckle having sharp edges / extra material that would dig into my wrist no matter how loose I wore the watch.
Eventually I sent WatchBuys the buckle portion of my watch so they could compare it to other buckles. When they received it I was told that it looked just like other buckles and that it seemed fine to them. However as a solution they replaced the hinged portion of the buckle and were going to send it back to me with the part they replaced so I could compare it.
However I only received the buckle and not the part that they replaced. So to me it looked like i had just received back exactly what I sent them. So I called in after a few days and spoke with Rob. He was fantastic as he has been throughout this entire ordeal, and decided to send me a second complete buckle to inspect.
On the new buckle there was still the uneven hinge that felt sharp to me. It was at that point I contacted Sinn to ask them about the safety of filing down the rough bits as I had mentioned to Matt. Well Sinn never gave me an answer so I did file it down myself and that made the buckle more comfortable.
But by the time that was all said and done almost 2 months had elapsed and I just flat out hated the watch. I tried to get back in love with it but I just can't bring myself around.
So I purchased a new buckle from WatchBuys and plan to sell the watch so I don't have to deal with it / remind myself of the frustration anymore.
So all in all I love the aesthetics of the watch but i think the buckle is terribly finished. Also I want to say that through all of it Rob and Matt at WatchBuys were fantastic, calm, and understanding people even when I wasn't.
Has anyone else had an experience like this? Or am I just crazy?
For reference my wrist is 8.6" and I was able to get two fingers between my wrist and the buckle as Sinn recommended to me.