I waited a week to calm down before I posted this. My beloved U1 needed a service/overhaul before the summer (I won't bore you with the sentimental value of this watch) I contacted a few people to have it serviced and I decided that a factory service was the best option. Price wasn't a factor. I emailed Sinn Frankfurt and they told me to contact Sinn in Korea for the service. They have a qualified maker and they will provide all the parts, oils etc etc. I will save on shipping, duties and wait times.
I'm friends with the owner of the Sinn AD here in Korea so I thought why not go in and ask. I'll have it back sooner than if I mailed it away to Germany. I am supporting a good friend of mine etc... I went in and the staff there told me:
They cannot accept my watch for an overhaul because I did not buy it from their store. I would have to send it in to Germany.
I was flipping mad. Not only did Sinn tell me to use their Korean AD/Service center, I'm friends with the owner there...
I called my friend who quickly sorted it out and he did tell me that it is policy not to accept watches that they don't sell for servicing.
My friend said he would accept it only because we are 'familiar'
I just swallowed my tongue and left, red faced and extremely disappointed.
My Korean friends told me that 'Korean company's will not service watches they don't personally sell' which is BS because I have had both my Omega and Rolex in for service here with no problems (these were bought from the forums/online) My friend had his IWC serviced here as well...
I was asked not to make a big deal about this but I think this is a good warning to all.
So now, I am now going to avoid dealing with Sinn Korea and Seiko (openly racist service staff)