Hello fellow Sinners,
As some of you know earlier this year I sourced a 556 I black mother of pearl from an AD in Germany. It arrived DOA and I sent it back to Sinn at my expense in Germany where it received a new movement.
Last week I discovered the watch was not winding correctly and narrowed it down to a faulty reverser in the winding assembly. Unwilling to spend the $100+ UPS delivery to Germany again, I sent it in with my warranty card to RGM.
Shortly afterwards I received a call from Mr. Murphy who explained that they are actually paid by Watchbuys for warranty work and not from Sinn, therefore I would have to pay for the repairs myself. I was astounded because many, if not most brands have an international warranty so if I buy a watch on holiday and there's a problem I don't have to ship it around the world for repair.
Let me be 100% clear that RGM and Mr. Murphy were extremely pleasant and easy to work with, but I wanted to relay these facts to current or potential customers.