Myself and numerous others who have used RGM were dissatisfied with RGM service due to waiting
2-4 weeks for RGM to get parts before they can even do anything. So a simple repair can take months.
My experience to have them replace a crown and stem under warranty took 3 months and I was
supposed to be put at the top of queue for warranty work. Slow replies to emails and very poor packing
of my watch when it was shipped back to me plus when I received my watch I had no work order of what was
done to my watch. I had to contact Watchbuys to get RGM to send it to me.
Sending the Watch to Germany is an option but I honestly do not want to go that route and then
possibly have to deal with customs plus spending up to $200 for roundtrip shipping cost.
If Sinn wants to be taken seriously in North America they need a REAL Sinn Service Center for their watches.