Has anyone noticed that the quality of service from Watchbuys is not as good as it once was? I have an Arktis that needs service. The start-stop pusher fell off yesterday. It is still within its warranty, and I purchased it from Watchbuys. They are telling me to send it directly to Germany. I am pretty sure they used to take care of that themselves. This watch actually had to be repaired once already, and at that time they sent it off.
Are they now a monopoly in the US, and offering lousy service. Hardly much point in buying the watch from them if we have to send it to Germany ourselves for service?