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  1. #11
    Member Geof3's Avatar
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    Re: What's up with Sinn Customer Service?

    Yeah, I’m back and forth with Christa myself over a couple of things. Never more than 12 hours, simply due to time differences.
    Too many flipped...

  2. #12
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    Re: What's up with Sinn Customer Service?

    Quote Originally Posted by Spring-Diver View Post
    Same here, excellent communication from Christa.
    She has always replied within 12-18 hours via email.

    Maybe reach out to Volker on Sinn’s IG page.

    Cheers
    Shannon


    Sent from my iPad Pro using Tapatalk
    I have tried three times with no response. Something must be wrong. Can you send me the direct e-mail to try?
    Sinn U1 Tempus
    Sinn UX Hydro
    Dievas Vortex Professional
    Tutima Grand Classic UTC
    Rolex Sub SS
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  3. #13
    Member Geof3's Avatar
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    Re: What's up with Sinn Customer Service?

    I simply use the contact form on the Sinn webpage. Never had an issue...
    Too many flipped...

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  5. #14
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    Re: What's up with Sinn Customer Service?

    Update to the issue. I went into my saved folder and used an old order form to respond directly instead of the contact process on their website. Christa responded in hours. Not sure what has been happening, but their responses are not getting through to me and are not in my junk folder...very strange. Regardless, as I expected they have my watch and are working on it already. Knowing this, I can be very patient (but hope it doesn't take the 9+ months it did for my other UX).

    Thanks for the responses.
    Sinn U1 Tempus
    Sinn UX Hydro
    Dievas Vortex Professional
    Tutima Grand Classic UTC
    Rolex Sub SS
    GP vintage

  6. #15
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    Re: What's up with Sinn Customer Service?

    I emailed Christa 4 days ago. She got back to me this morning and we got 3 emails back and forth. She then forwarded my email to the right department and I have 3 back and froths in the past few hours.

    Guess it just depends on if its "EMAIL DAY"???

  7. #16
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    Re: What's up with Sinn Customer Service?

    Quote Originally Posted by GotSprings View Post
    I emailed Christa 4 days ago. She got back to me this morning and we got 3 emails back and forth. She then forwarded my email to the right department and I have 3 back and froths in the past few hours.

    Guess it just depends on if its "EMAIL DAY"???
    In my case the issue seems to be on e-mail on their end. They were sending, I was not receiving. When I used the direct e-mail from prior correspondence, I heard back in hours. Perhaps a cautionary tale. Regardless, they are on it and my watch is in queue.
    Sinn U1 Tempus
    Sinn UX Hydro
    Dievas Vortex Professional
    Tutima Grand Classic UTC
    Rolex Sub SS
    GP vintage

  8. #17
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    Emailed Krista last night about a EZM2's serial number.

    Had the history of the unit this morning.

  9. #18
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    Re: What's up with Sinn Customer Service?

    Epilogue:


    I want to give credit where credit is due. I have already received a notice that work is completed on my UX and it is shipping back to me! Again, the issue was with the online contact process on the Sinn.de website. Once I connect directly with an e-mail, things changed immediately.
    duc likes this.
    Sinn U1 Tempus
    Sinn UX Hydro
    Dievas Vortex Professional
    Tutima Grand Classic UTC
    Rolex Sub SS
    GP vintage

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