Where to get my U1 serviced...?

Thread: Where to get my U1 serviced...?

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  1. #1
    Member Strange's Avatar
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    Where to get my U1 serviced...?

    My 4-month old U1 upped and died on me a couple of hours ago. Just plain stopped running. When I'd put it on a few hours previously I'd given it maybe 20 winds as I set the time, and had been wearing it since, so it wasn't underwound. When I noticed it had stopped I reset the time, wound it another 15 or so winds, pushed the crown back in and screwed it down and...nada. Nil. Zilch. Watchee no workee. WTF?

    Anyway, my question is to whom do I send it for repair? I bought it from Watchbuys, do I send it in to them? Do I send it directly to Sinn? Do I send it to RGM? I've never had to have a watch repaired, so this is terra incognito for me. As it's only 4 months old it's well within warranty.

    This is freaking me out. That U1 is one of my favorite pieces and my gut is in knots at the thought of it requiring repair. What to do, what to do???
    Last edited by Strange; October 6th, 2014 at 03:06. Reason: Phases of the moon

  2. #2
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    Re: Where to get my U1 serviced...?

    After only 4 months, definitely call Rob and explain what happened: I assume he will direct you to send it to RGM for warranty repair.

  3. #3
    Member cadeallaw's Avatar
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    Re: Where to get my U1 serviced...?

    Oh man, I can only imagine how frustrated you are... Please keep us posted and I hope your issue gets resolved with quickness

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  5. #4
    Member Strange's Avatar
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    Re: Where to get my U1 serviced...?

    Yeah, I'll be calling Rob first thing Monday morning. It's the weirdest freaking thing, the thing just stopped. Like the Iceman put the freeze on it or something. No warning, no weird behaviors, no obvious trauma. I'm really curious to find out what the problem is.
    I am Dyslexia of Borg. Futility is resistant. Your ass will be laminated.

  6. #5
    Member BrentYYC's Avatar
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    Re: Where to get my U1 serviced...?

    That happened to me once. Turned out to be a broken mainspring. Easy fix.

    At least you're under warranty, but it sucks to be without your watch.

  7. #6
    Member Strange's Avatar
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    Re: Where to get my U1 serviced...?

    What would cause a mainspring to break? I suppose it's possible the spring wasn't properly tempered and eventually gave up the ghost.
    I am Dyslexia of Borg. Futility is resistant. Your ass will be laminated.

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