Customer service attempts

Thread: Customer service attempts

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  1. #1
    Member Horological-psychologist's Avatar
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    Customer service attempts

    I've sent to messages to customer service without a reply. Who can I contact that would reply?
    Carlos

  2. #2
    Member Ripcode's Avatar
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    Re: Customer service attempts

    Have you tried their live chat from their website? I usually get a very quick response.
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  3. #3
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    Re: Customer service attempts

    I've found their customer service to not only be easy to reach but INCREDIBLY helpful and friendly. I usually use the live chat or message through FB/Instagram.

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  5. #4
    Member cuthbert's Avatar
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    Re: Customer service attempts

    In chat they told me they would have sent me a confirmation of my order in the afternoon...first on Monday then un Tuesday.

    I didn't try today.
    .

  6. #5
    Member lab-guy's Avatar
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    Re: Customer service attempts

    Quote Originally Posted by Ripcode View Post
    Have you tried their live chat from their website? I usually get a very quick response.
    Muskegon!? I'm in Grand Haven!

    Oh, and OP, I've found calling Andy at Doxa always to be trouble free.

  7. #6
    Member Ripcode's Avatar
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    Re: Customer service attempts

    Quote Originally Posted by lab-guy View Post
    Muskegon!? I'm in Grand Haven!

    Oh, and OP, I've found calling Andy at Doxa always to be trouble free.
    Hello fellow Michigander! :)
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  8. #7
    Member Horological-psychologist's Avatar
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    Re: Customer service attempts

    Thanks for all the replies above. Someone from Doxa contacted me already. I just tried the "contact" form in their website. Thanks again. Hopefully this is moving in the right direction now.

    Thanks again!
    "The most dangerous thing in the world is an IGNORANT with INITIATIVE."
    Luis Muñoz Marín

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