Changing the title of this thread. It was a rant about customer service. The email below is the same.
So my beloved 2005 T-Graph has the bottom pusher fall off---obviously needs service. I write customer support on 25 May and get an email back on 27 May.
The email states I have to send the watch to Doxa for repair. And I'll need to fill out an RMA form. I do so and send the scan of the RMA on 29 May. I leave the country for month but am still getting emails.
On 3 Jun I get back an email with shipping instructions. I return to the US and ship the watch using FedEx. Tracking shows the watch was signed for by P. Jenny at 11:34 on 2 July.
Since then not one word of correspondence despite my emailing Customer Service on 25 July asking for a status update. I mean I haven't even gotten a damn estimate---who knows how long repairs are going to take at the rate they're going.
I just emailed them again. I will try the live chat Monday.
But at the end of the day I just find it sad that contact is every two days until you send the watch in---and then suddenly all comms cut off despite my giving them a reasonable time to evaluate the watch and then asking for an update.
You would think in this day and age that any company would recognize the importance of customer service and reputation.