My new 1000T is very hard to open, actually next to impossible I cannot open it simply by pulling up on the clasp I have to put my finger under the clasp to get leverage to open it. Is there a way to adjust the clasp so it is not so tight?
Reply from DOXA
Hi mzimand and welcome to the DOXA forum. A clasp should be tight to a certain extent, in order not to release accidentally, especially when new, it will be tigher, as it will give with usage, but it should not impossible to release, with bare hands, unless you are wearing your bracelet way too tight, this will give the lever no room to move release, and a great deal of force must be applied to open the clasp.
But if you are used to wearing your bracelets very tight, then the workaround this issue is to lift the other side of the clasp, this should resolve the problem in the first few days of usage, and you will notice that the clasp will start releasing easier every day. If you still have problems with releasing the clasp, please contact DOXA service departement by email or phone, and we will help immediately.