Lotsa Sold out Doxas, customer service worse than usual, Doxa is up to something!
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Thread: Lotsa Sold out Doxas, customer service worse than usual, Doxa is up to something!

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  1. #1
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    Lotsa Sold out Doxas, customer service worse than usual, Doxa is up to something!

    1. Sold out currently, 1500 Pro, 1500 PVD, 6000, 300 Tgraph steel bezel, 1200 Searambler, Mission 31, 5000 military
    2. Customer Service worse than usual
    3. Weird change in shipping times
    4. The whole instagram thing
    5. Lots of accessories sold out
    6. Basel around the corner...

    ************************************************** ********************************************
    Reply from DOXA
    ************************************************** ********************************************
    This really sounds interesting, even to us at DOXA, there is no masterplan here, no, just joking !! nothing happening here or is about to happen, we will close this thread as there is really nothing to worry about here
    1. sold out models means new models coming..
    2. I cant agree with that, in fact doxa has implimented a new online automated customer service portal, that is making doxa able to handle more requests quickly and efficiently, in fact most of the recent posts are extremely positive, see the links belwo, despite the fact that usually unhappy customers are more likely to be vocal about it,

    https://forums.watchuseek.com/f34/do...-em-86816.html
    https://forums.watchuseek.com/f34/an...ice-72496.html
    https://forums.watchuseek.com/f34/po...ory-57663.html
    https://forums.watchuseek.com/f74/do...ops-20535.html

    3. all watches are now built on order and tested and regulated before shipping, which takes 5-10 business days depening on the model
    4. Instagram was reconfigured for verification purpose by instagram
    5. not more or less than in the past, cant find or see a reason for this statement
    6. yes, nothing wrong with that

    DOXA watches Ltd.
    Last edited by DOXA S.A.; February 11th, 2019 at 20:24.
    Joe90, Sohl and DOXA SUB like this.

  2. #2
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    Re: Lotsa Sold out Doxas, customer service worse than usual, Doxa is up to something!

    so?...

    share your thoughts with the rest of us.
    Rolex Submariner 114060
    Ω Speedmaster Professional 3570.50
    Tudor Pelagos 25500TN
    Ω Seamaster 2254.50
    Citizen Promaster Aqualand JP2000-08E
    Longines Master Collection Moonphase Chronograph

  3. #3
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    Re: Lotsa Sold out Doxas, customer service worse than usual, Doxa is up to something!

    so?...

    share your thoughts with the rest of us.
    Rolex Submariner 114060
    Ω Speedmaster Professional 3570.50
    Tudor Pelagos 25500TN
    Ω Seamaster 2254.50
    Citizen Promaster Aqualand JP2000-08E
    Longines Master Collection Moonphase Chronograph

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  5. #4
    Member mharris660's Avatar
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    Re: Lotsa Sold out Doxas, customer service worse than usual, Doxa is up to something!

    I've been waiting for a response on warranty work for a brand new Doxa for over a month. Nothing, no reply, no nothing. If it wasn't under warranty I would probably take it elsewhere.

  6. #5
    001
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    Re: Lotsa Sold out Doxas, customer service worse than usual, Doxa is up to something!

    Quote Originally Posted by StratosZ4 View Post
    so?...

    share your thoughts with the rest of us.

    I think he means they are shutting down.

  7. #6
    Member ljb187's Avatar
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    Re: Lotsa Sold out Doxas, customer service worse than usual, Doxa is up to something!

    Quote Originally Posted by 001 View Post
    I think he means they are shutting down.
    God I hope not. One of my few remaining watch goals is to live long enough to see Doxa release a 600T Searambler. There aren't many watches - currently in production or not - that I'm holding out for, but that would be one of them.
    Seiko Spring Drive was my wedding watch, Rolex Datejust was my anniversary watch, but I call Oris home.

  8. #7
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    Re: Lotsa Sold out Doxas, customer service worse than usual, Doxa is up to something!

    Quote Originally Posted by 001 View Post
    I think he means they are shutting down.
    That is what I understood too.

    However, I would like to have a better view of his thoughts on this matter.


    I was one of 100 lucky() guys to pre-order the Sharkhunter Aqua Lung.
    It is the watch whick will mark my 30th birthday and will stay with me forever.

    If this watch is the swansong of DOXA, so let it be.

    What I want from them is to get the watch that I have ordered and already paid a deposit on it.


    Basel is only 1 1/2 month away and I guess we will find out soon what is going on.
    Rolex Submariner 114060
    Ω Speedmaster Professional 3570.50
    Tudor Pelagos 25500TN
    Ω Seamaster 2254.50
    Citizen Promaster Aqualand JP2000-08E
    Longines Master Collection Moonphase Chronograph

  9. #8
    Member nepatriot's Avatar
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    Re: Lotsa Sold out Doxas, customer service worse than usual, Doxa is up to something!

    I wonder if mechanical watches are once again facing a threat like they did from quartz. I read somewhere that the Apple watch is the #1 selling watch globally.

    Citizens is the largest manufacture of traditional mechanical and quartz watches. With annual total revenue of just over $3B USD. That's it.

    How big can Walca be? How much of their business is from the Doxa brand vs. their contract business? If Fossil is feeling the pinch, how must that impact these tiny contracted watch companies Walco produces for? How can such a small company like Walca weather today's challenges from wearables like Apple?

    As a new Doxa customer, my experience customer with Walca customer service could be summed up as disinterested. Sounds like that is not uncommon, and not new. That is not only evidenced by those who speak up; it is also not uncommon to see customers posts overly praising and\or make excuses when either they, or someone else, states displeasure with Doxa CS. Some posts even suggest groveling is the way to get Doxa's attention, as if the customer should be thankful that Doxa consented to sell them a watch, rather than the other way around.

    How long can a small, private, multi-gen family owned company, with a culture of arrogance and distain for its customers, survive?

    Up until the 1980's, the manufacture was king. Then in the late 80's through 2005 or so, the retailer was king. The with the rise in on-line selling, the customer became king.

    Direct-to-consumer models like Doxa must have excellent customer service in order to survive. Shipping a watch out on time is an expectation; customer service starts after that.



    https://www.businessinsider.com/appl...in-2017-2018-2
    https://www.cnbc.com/2017/09/12/appl...the-world.html
    https://www.hodinkee.com/articles/ci...second-century
    jtp0615 likes this.

  10. #9
    Member MONVMENTVM's Avatar
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    Re: Lotsa Sold out Doxas, customer service worse than usual, Doxa is up to something!

    Quote Originally Posted by nepatriot View Post
    I wonder if mechanical watches are once again facing a threat like they did from quartz. I read somewhere that the Apple watch is the #1 selling watch globally.

    Citizens is the largest manufacture of traditional mechanical and quartz watches. With annual total revenue of just over $3B USD. That's it.

    How big can Walca be? How much of their business is from the Doxa brand vs. their contract business? If Fossil is feeling the pinch, how must that impact these tiny contracted watch companies Walco produces for? How can such a small company like Walca weather today's challenges from wearables like Apple?

    As a new Doxa customer, my experience customer with Walca customer service could be summed up as disinterested. Sounds like that is not uncommon, and not new. That is not only evidenced by those who speak up; it is also not uncommon to see customers posts overly praising and\or make excuses when either they, or someone else, states displeasure with Doxa CS. Some posts even suggest groveling is the way to get Doxa's attention, as if the customer should be thankful that Doxa consented to sell them a watch, rather than the other way around.

    How long can a small, private, multi-gen family owned company, with a culture of arrogance and distain for its customers, survive?

    Up until the 1980's, the manufacture was king. Then in the late 80's through 2005 or so, the retailer was king. The with the rise in on-line selling, the customer became king.

    Direct-to-consumer models like Doxa must have excellent customer service in order to survive. Shipping a watch out on time is an expectation; customer service starts after that.



    https://www.businessinsider.com/appl...in-2017-2018-2
    https://www.cnbc.com/2017/09/12/appl...the-world.html
    https://www.hodinkee.com/articles/ci...second-century
    To be honest Doxa as a brand could go to any other contract manufacturer and have their watches produced, even if Walca themselves would go down. I mean I get the Doxa - Jenny (aka Walca) connection but seeing that Doxa doesn't really praise that connection I doubt that it would affect them as the "tiny contracted watch company" they are. Apart from that, seeing how many limited/special editions Doxa came out with in the past year (and all sold out within days or so), I doubt that money is a big issue with Doxa themselves. It's too much of a specialist brand and only watch nerds buy them anyway. Surely some watch nerds will turn to Apple but I doubt it's a significant portion. I see the more mainstream population used to buying mid- to higher-end mass-produced Swiss brands such as Tissot, Longines, Oris, Omega, Breitling, Rolex, etc. being hurt way more by those non-watch-nerds converting to Apple watches than the specialty and boutique brands, such as Doxa. Of course if Walca really goes down, that would definitely impact Doxa's timeline to deliver current orders and future products.
    Peteski likes this.

  11. #10
    Member adg31's Avatar
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    Re: Lotsa Sold out Doxas, customer service worse than usual, Doxa is up to something!

    Quote Originally Posted by nepatriot View Post
    How long can a small, private, multi-gen family owned company, with a culture of arrogance and distain for its customers, survive?
    Like any business it will survive only as long as their customers want to buy their products at a price point that makes them a viable profit.

    In all fairness some of the Doxa team that I have spoken to have been incredibly committed to the brand and their customers.

    For example when I have dealt with Kate and Andy they deserve nothing but high praise for their work and would be a credit to any brand.

    Sadly, like any business, this commitment doesn't always seem to be consistent across their operations.

    The problem then is that unfortunately a dissatisfied customer is way more noisy than a happy one whilst just a few unhappy customers will drown out most anything else!

    I can certainly think of other, far bigger, watch brands who offer significantly worse customer service than Doxa but are 'fortunate' to have a less committed audience who make less noise.





    Sent from my iPhone using Tapatalk

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