So, as some of you may have seen and read, I have been waging a battle with the company for just over a year regarding the repair of my first generation Phantom Tactical. I went so far as to contact legal authorities in both Pennsylvania and California regarding possible theft by false pretenses and fraud charges. As of yesterday, March 16, the ordeal is over. I have my watch back.
A quick check of it shows it to be in the good working order. The issue it was returned for, a stripped crown tube assembly, appears to be totally repaired and fully functioning. The case, case back, bracelet and crystal all appear as when I shipped the watch originally. No tool markings on it, no more scratches than when it was last in my hands. The crystal is scratch and smudge free (inside) and there appears to be no debris inside the watch as viewed via the crystal. It functions as it should, all dials return to zero, and it appears to keep time exceptionally well. I do not know if its water tight, and I will have a trusted watch repair tech check that later this week.
Included in the packaging, the watch was shipped in a soft leather pouch, were 2 Kobold branded straps, one a NATO style and one a vanilla scented rubber strap with a solid brushed Kobold buckle. Both straps appear pretty solid and good looking. Two leather card holders, one burgundy and one grey (Her Honor grabbed the burgundy one before I could take pics) were also included along with documentation of the service as well as calibration documents.
Does this mean the watch is flawless and working as it should? Only time will tell. Does this mean good things for the company and it's customers? Again, only time will tell. All it means is I have my watch back, and so far it seems to be working.
Here are a couple of very bad cellphone pics.