Good Job, Stowa!

Thread: Good Job, Stowa!

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  1. #1

    Join Date
    Jul 2008
    Posts
    6

    Good Job, Stowa!

    Just a quick note about great Stowa customer service.

    As was the case with others there was a problem at Stowa regarding my e-mail insofar as the FO was concerned. After direct e-mails to the compny failed to get a response I sent a PM through the Forum to Georg. He unleashed Viveca who quickly and efficiently resolved whatever the problem was on their end.

    So, while naturally disappointed with the FO situation, Number 968 is happy to know that the communication problem is fixed and that he will eventually receive notification that his FO1 swan neck saphire back is ready.

    Bottom line: A company with excellent cutomer service and friendly, dedicated people willing to quickly fix problems. Props to Stowa and kudos to Viveca.

  2. #2
    stuffler,mike
    Guest

    Re: Good Job, Stowa!

    Should be Jörg not George

  3. #3
    Member dc_in_sf's Avatar
    Join Date
    Apr 2009
    Location
    San Francisco
    Posts
    329

    Re: Good Job, Stowa!

    Was your reservation number 968? I'm amazed you were able to get an FO1.

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  5. #4
    Member ufc75's Avatar
    Join Date
    Apr 2009
    Location
    VA/DC Metro
    Posts
    455

    Re: Good Job, Stowa!

    Quote Originally Posted by dc_in_sf View Post
    Was your reservation number 968? I'm amazed you were able to get an FO1.
    interesting?

  6. #5

    Join Date
    Jul 2008
    Posts
    6

    Wink Re: Good Job, Stowa!

    Quote Originally Posted by dc_in_sf View Post
    Was your reservation number 968? I'm amazed you were able to get an FO1.
    disappointed with the FO situation, Number 968 is happy to know that the communication problem is fixed and that he will eventually receive notification that his FO1 swan neck saphire back is ready

    //when production starts anew//

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