Remembering that Germany is 9 hours ahead of my location, I emailed Stowa last night before hitting the sack.
I got up at 1:00 am to see if I had a response. Sure enough, I had received three emails from Stowa. The first was an automated reply that they had received my email and would get back to me shortly. The second was from Martin Ott and then one minute later the third was from Sarah Kamau. Both of them said to contact Fed Ex--not exactly the help I was hoping for as it smacks of "not our problem" but to be fair it really isn't their problem. Martin gave me Fed Ex's phone number, which I already have. Sarah said that they probably just need to compare some details and that I may have to pay a small import duty. Both said to contact them again if I have any questions or need further assistance.
So I fixed a cup of coffee and called Fed Ex.
After about three minutes of verbal wrestling with the automated customer service computer, I was finally put on hold to speak with a human being "shortly." Per my iPhone I'm at 29 minutes and counting...
Edit: At minute 34, a human being came on the line. Of course, after he took my information I was...wait for it...put on hold, lol, but not before I suggested he take down my phone number in case we were disconnected. He came back about two minutes later and said that no action is required on my end. I pointed out that their email says I'm supposed to provide further instructions, meaning either the email is wrong or he's wrong as they both can't be true. He...wait for it...put me on hold again. About a minute later he came back and said he will call the Memphis center to confirm and that someone in Memphis will call me. Yeah, right. I don't believe that for a New York minute. I think he just kicked the can (me) down the road.
Hopefully the watch will just magically shake loose in the next few days. If not, I'll try again.