So this morning, I woke up to this email exchange between Sarah and Fed Ex. It sounds like Sarah didn't read my email to her advising that I had asked that the watch be returned to Stowa so we can try again, with or without the crocodile strap. I chimed in with a "Reply All, which I'll paste below this exchange.
edited by mod, all e-mails deleted for privacy reasons. Please make sure Sarah/Stowa and Fedex agree to the disclosure of their emails
Frankly, I'm just happy that after three weeks plus someone at Fed Ex is finally paying attention. Sounds like something's going to happen soon, one way or the other.
Edit: oops, sorry about that. Mike, I'll PM you to make sure I've got clarity on the rules.