I have to post that Jorg is absolutely a class act
I few weeks ago I had noticed that I was missing a screw for my Artus mesh bracelet, it had been lost/misplaced, and I couldn't add an extension link.
One email to Jorg and a new one was in the mail to the States.
Received today!No charge!
Thank you for great costumer service , no questions asked, while this may seem like a small thing ,this is the difference between good and great IMHO