I just noticed that there is a black mark on the face of my new Marine 36. Having inspected the mark with a loupe, I was able to clearly see that the mark (or lint?) is on the surface of the dial itself and not the crystal. Earlier this evening I reached out to Stowa and highlighted the issue with a photo. They indicated that it would cost 85 EUR to ship the watch back via FedEx and if it is a warranty repair, they would cover the 59 EUR shipping back to AU. Otherwise, I would be on the hook for a full 144 EUR round trip. I was a bit surprised, as it seems strange to me that I would be responsible for shipping the watch back to them, when it is something that never should have been there in the first place.
Does this look like something I should expect Stowa to take care of (including shipping) or am I being unreasonable? (I only have photos from my mobile.)
As much as I enjoy Stowa watches, this is my fourth purchase from them and my third issue. I'm hoping you all can offer some perspective!