I sent my Seatime in months ago for a new crystal, bezel and a polish.
Hardly major service.
I was told that I was to have it back in the middle of June. I wrote to When i did not receive it, I wrote Viveca sas to its delivery. Viveca told me I would have it in a week. When I didn't receive it, I waited a week and wrote again. He responded by telling me that he understood my frustration, and that he would get right back to me.
I have heard nothing since. It has been several months.
When I sent my wife's submariner in for a full service, it took 3 weeks, and was returned on time (in perfect condition). Same with my Panerai.
I thought Stowa was supposed to have such great, and personal, customer service. Does anyone have any suggestions on how I might get my watch back?