Servicing issues with Stowa,
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Thread: Servicing issues with Stowa,

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  1. #1
    Member
    Join Date
    Dec 2015
    Location
    Montreal, Canada
    Posts
    25

    Servicing issues with Stowa,

    Hello all,

    Does anyone here recently had issues having a watch serviced straight at Stowa? I have sent my Marine Original in early November last year and got a detailed estimate on November 19, with the exact cost and an expected delivery time of 4 to 6 weeks. I reached for them in late December to inquire about the state of the repair and got an automated message saying that a representative would get back at me as soon as possible. I got back to them on January 22 as I still haven't heard of them and got the same automated message. Moreover, it is taking twice as long as initially expected and they are silent about what is going on.

    That goes agaisn't previous experiences with them where everything was fast, efficient and very transparent. I just hope that this is an isolated issue.

    Regards

    Seb

  2. #2
    Member Nokie's Avatar
    Join Date
    Jul 2011
    Location
    Northern California
    Posts
    22,815

    Re: Servicing issues with Stowa,

    It should be, as Stowa has always offered excellent and rapid customer service, based on previous experiences.

    Hope you get it sorted out soon.

    Good luck.
    "Either he's dead or my watch has stopped"
    Groucho Marx

    "The only reason for time is so that everything does not happen at once..."
    Albert Einstein

  3. #3
    Sponsor / Moderator
    Join Date
    May 2005
    Posts
    904

    Re: Servicing issues with Stowa,

    Dear Seb_L, its me Jörg Schauer, CEO of STOWA. I will have a look tomorrow morning whats happen with your watch. I am sorry. I come back with a status tomorrow and i guess - from the time we told you - your watch should be ready. Thanks for to be patience. Best regards Jörg Schauer

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  5. #4
    Member
    Join Date
    Dec 2015
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    Montreal, Canada
    Posts
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    Re: Servicing issues with Stowa,

    Thank you Mr. Schauer for your prompt answer. I sincerely appreciate your action.

    Regards

    Seb

  6. #5
    Sponsor / Moderator
    Join Date
    May 2005
    Posts
    904

    Re: Servicing issues with Stowa,

    Dear Seb_L,

    i have no the problem we are faced.

    My staff didn`t regognize that you have a new email address.

    You send us this in december but my staff tried to mail you to your old address for the shipping.

    Sorry for this , i apologize for this.

    Today we will send your watch and after receiving you can pay.

    Bye for now

    Sorry

    Jörg Schauer
    CEO STOWA

  7. #6
    Member
    Join Date
    Dec 2015
    Location
    Montreal, Canada
    Posts
    25

    Re: Servicing issues with Stowa,

    Hello Mr. Schauer,

    Once again, thank your for resolving this quickly. I really appreciate your help. I will be awaiting an email from your team for the final payment.

    Best regards,

    Seb

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