understand their circumstances but initially told the watch would be ready in July and we are nearly in November. I'm one of only 250 customers, small fry in any customer fronting business. They would spend as much time sending me updates as they would responding to my "where is it" emails. The value of good customer service can sometimes, and only sometimes, be of greater value than the product. Fed up of being concerned about them, more concerned about me. And they've had my hard earned cash for months. Will I but another Stowa? You tell me!
Last edited by Loubill; October 31st, 2017 at 22:30.
Frankly, I'd still be with the program if Stowa had said back in February when I paid that it was likely to be the end of the year. But I've been told five different times now that my watch should be ready for shipping within a week or two. This tells me that a) there is a serious quality problem with the watch and b) they don't have a handle on how to solve it or any reasonable idea of when the watches really, truly, will be ready for shipping. I feel like I've cut all the slack I can; this is just plain old bad customer service.
If and when anyone from Stowa returns my email from this week I will be canceling my order and requesting a refund.
I had my Flieger Black Forrest Edition 01 waited for 10 months before..
Just get used to it, and you will be a lot happier once you have the shipment notification received from Fedex.
FWIW, I was one of the early pre-orders on the MABLE, and dropped out during Baselworld. After just a couple months, my interest cooled on the MABLE, and I found something else a little more to my liking. It was another Limited Edition pre-order, with a much faster delivery expected (immediately after Baselworld). I put a deposit down ASAP.
Well, it did get released immediately, but in very small quantities. Next wave of production releases was only 5 or 6 weeks later, but I was not on that short-list, either. Then nothing for several months.
I just received the watch today. So s--t does happen, not just with Stowa.
BTW, I doubt you'll have a long wait for the refund.
Last edited by Zinzan; November 2nd, 2017 at 07:12. Reason: got bleeped
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