I recently purchased a pre-owned Vacheron Constantin Overseas Gen 2 from a well-known dealer. I saw the watch listed, looked at the pictures, called to ask a little about it, and found out it was a 2016 model year, and it had been serviced by VC just a month earlier. I negotiated a price and wired the money the next day.
I was on vacation, and as such, did not get the watch in my hands until after the end of the return policy. When I opened the box and looked at the watch, I noticed that the bezel was dinged up and it had a small chip in the crystal. (Pictures below.)
What would you do in this situation?
Some questions I'm anticipating:
Can you return it? No. The return period has passed.
Could you see the damage in the pictures of the listing? I'm not sure, the listing has been removed. I didn't see/notice the damage before I bought it.
Did you ask about the condition before you bought? I didn't ask directly if there was any damage not shown in the pictures. I was told it was fresh from service.
Have you contacted the dealer? Yes. Basically, the only thing I know for sure is that I cannot return it and get my money back. I'm waiting to hear back from them on other options.
Hoping to understand what a reasonable customer would do in this situation. I don't want to make any crazy demands, nor do I want to get walked on.