Well now. I just wanted to give you all a warning. I recently bought a skeleton boyfriend watch from Fossil for my fiancee.
I bought it on cyber Monday on sale for 25% off. After going through the checkout process, I got the confirmation email. After looking at it, I found out that they snuck in a charge for a "tin" to put the watch in that I had not added to my cart. Strike 1. The cart also had on the list of items, a free holiday tin, so apparently they charged me for a tin and give me two? It made no sense. Well I called them about this and eventually the refunded me that.
After waiting some time, I finally got the product in the mail. There was only one tin, so they lied on the confirmation, but I didn't care too much considering I got it refunded and didn't even add one to my cart. (The tin is basically just the case for the watch.) But now the watch I received was broken, partly because of how they ship the watch in the tin is ridiculous. (The tin just has a thin cardboard slot and a super thin cardboard ring for the watch to wrap around. It is basically free to rattle around in a box.) Strike 2. I called and they stated that there was a return slip in the box and I could send it back for an exchange. I find it funny that they automatically ship a return slip in all their products. Do they have that many issues?
Well I shipped it back and waited forever to get any word. The day I was going to call them about it (About 2 weeks after I got the item) I get an email about them getting the watch. Then about 5 min later, I get an email stating that my order for a new, full price watch was placed... Strike 3. After calling them and explaining them the situation, I discovered how stupid their system is. Aparently the standard for them is for processing returns/exchanges is to get the watch, give a refund, and then charge for a new watch. Who the hell ever does things like that! It just ties up money in the account for no reason. Well the issue is they didn't give me the refund, and they charged me for the new price. I would not deal with Fossil online ever again. If you have to deal with a broken watch .. heaven forbid.
tl;dr Fossil exchange policy involves them refunding you for your old watch and charging you again. Watch your bank account and be prepared to fight with them.