Anyone send a watch back to FC before?

Thread: Anyone send a watch back to FC before?

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  1. #1
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    Unhappy Anyone send a watch back to FC before?

    Just curious. I dropped my FC World Timer on the floor and the date hand broke away. My own fault for sure.
    It was floating in the watch for a week, but otherwise the watch was working fine.

    Took it to a local dealer, their watch guy said it would have to go back to base.

    Sent it back to FC for a quote on repair.
    ~$1300 so I decided not to proceed. I would rather spend that money on a new watch, (have my eye on a couple including the slimline manufacture), and as it was still working in everyone other function and still a great looking watch, it was not worth that amount of money to fix.

    Eventually got a call from the dealer to say it was back. To my surprise, it had the date hand back on the face again. Figured I just got lucky.

    However now that I have looked more closely, I see a major circular scratch through the dial through numbers 10 to 17 and same inner dial with the hour numbers is now miss-aligned with the actual time of day. i.e. if its midnight via the hour hands, the hour number is at 3am. I am pretty sure its not the watch face I sent over, but they replaced with something that was hanging around the office, despite my refusal to repair after the quote.

    Thankfully the dealer took a pic before sending it off, so I must call down and get this as evidence and send it back again or call them.

    Any one else experience poor service like this? Very disappointing.

  2. #2
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    Re: Anyone send a watch back to FC before?

    Name:  Watch repair.jpg
Views: 194
Size:  110.9 KBAadding a pic!

  3. #3
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    Re: Anyone send a watch back to FC before?

    Did you have a watchmaker in your area?

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  5. #4
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    Re: Anyone send a watch back to FC before?

    Quote Originally Posted by Watchbreath View Post
    Did you have a watchmaker in your area?
    Unfortunately, they didn't want to get involved originally and recommended I send it back.

  6. #5
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    Re: Anyone send a watch back to FC before?

    Are they real watchmakers or wannabes?
    Quote Originally Posted by newshound103 View Post
    Unfortunately, they didn't want to get involved originally and recommended I send it back.

  7. #6
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    Re: Anyone send a watch back to FC before?

    a watchmaker would charge under $30 to put the hand back on. you sir just got wrecked. the fact your watch dude didnt do that tells me he is just a boutique sales man and nothing more.

  8. #7
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    Re: Anyone send a watch back to FC before?

    Quote Originally Posted by NoTaWaTcHgUyOkAy View Post
    a watchmaker would charge under $30 to put the hand back on. you sir just got wrecked. the fact your watch dude didnt do that tells me he is just a boutique sales man and nothing more.
    Sigh...called a couple including some that claim to be in the "fine watch service business"! They all said it would need to go back, so I send it back and then I get it returned from FC in a worse state than it was when I sent it. All be it with the date hand back on, but scratched and miss aligned! Not a happy camper..

    Time for a strongly worded letter

  9. #8
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    Re: Anyone send a watch back to FC before?

    Quote Originally Posted by newshound103 View Post
    Sigh...called a couple including some that claim to be in the "fine watch service business"! They all said it would need to go back, so I send it back and then I get it returned from FC in a worse state than it was when I sent it. All be it with the date hand back on, but scratched and miss aligned! Not a happy camper..

    Time for a strongly worded letter
    Honestly, you shouldn't have said you dropped it on the floor and said it just fell off and it would've been fixed cost free because of warranty.

  10. #9
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    Laughing Re: Anyone send a watch back to FC before?

    Another one chalked up to that one.
    Quote Originally Posted by NoTaWaTcHgUyOkAy View Post
    Honestly, you shouldn't have said you dropped it on the floor and said it just fell off and it would've been fixed cost free because of warranty.

  11. #10
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    Re: Anyone send a watch back to FC before?

    please update how it turn out afterward. as we all want to know how the rainy days would be as we will get there at some point

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