Ordering extra bracelet link for Terranaut
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Thread: Ordering extra bracelet link for Terranaut

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  1. #1
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    Ordering extra bracelet link for Terranaut

    So bit of a complaint here. I wanted to order an extra bracelet link for a Terranaut and called Topper since they are my local AD. The woman I spoke to basically laughed over the phone and said "ya good luck with getting one of those, you have to call Right Time and it takes over nine months to get it...if it ever does show up".

    First off that's the worst customer service I've ever received and coming from Topper that's just not right. Second, why are they carrying a brand that has zero support? And lastly, has anyone ever had issues ordering spare links from Muhle? I find it hard to believe that a reputable brand would have shoddy customer service like that...
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    Re: Ordering extra bracelet link for Terranaut

    Quote Originally Posted by my beat rate View Post
    So bit of a complaint here. I wanted to order an extra bracelet link for a Terranaut and called Topper since they are my local AD. The woman I spoke to basically laughed over the phone and said "ya good luck with getting one of those, you have to call Right Time and it takes over nine months to get it...if it ever does show up".

    First off that's the worst customer service I've ever received and coming from Topper that's just not right. Second, why are they carrying a brand that has zero support? And lastly, has anyone ever had issues ordering spare links from Muhle? I find it hard to believe that a reputable brand would have shoddy customer service like that...
    That sucks to have that experience. I don't know about the time period for the parts but Monica at Right Time is very prompt and cordial. I have only dealt with them for a strap for my m1-28-25 and it went quite well. Here is Monica's email address. Good luck. Monica Zaltsberg [email protected]

  3. #3
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    Re: Ordering extra bracelet link for Terranaut

    Thanks for the info. I'll reach out to them tomorrow.

    If anyone runs into this post I'm looking for one
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  5. #4
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    Re: Ordering extra bracelet link for Terranaut

    Just an update, ordered a link today from Right Time.

    Took five minutes and the link will be on my doorstep in three weeks....


    Sent from my iPhone using Tapatalk
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  6. #5
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    Re: Ordering extra bracelet link for Terranaut

    Quote Originally Posted by my beat rate View Post
    Just an update, ordered a link today from Right Time.

    Took five minutes and the link will be on my doorstep in three weeks....


    Sent from my iPhone using Tapatalk
    Super cool! I am glad to hear that it worked out. I had a similarly quick and courteous experience. I have also heard others share the same. Post pictures!

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