In my search for a 29er I wound up at Little Treasury, a forum sponsor. I got a very competitive price, wholly in line with reputable Chrono24 agents yet with factory warranty from a known Mühle AD.
Steve was fast and clear with communications and in a friendly style. He held to his word and was prompt in getting the watch send out. In short a pleasure to deal with.
The watch was perfect (other than needing smudges wiped off) but the strap was hopelessly too large for my 16 ¼“ wrist. An email to Mühle was answered and said they would port the issue over to USA Authorized Repair facility who would be happily to charge me for a replacement shorter made strap. C‘mon Mühle! Plus, I have yet to receive any follow up regarding this.
Now for the heroics. Steve graciously and immediately stepped up to the plate, when informed by me, as he said I was „his“ customer! He placed the order with the USA Distributor (not repair facility) and said he would eat the cost of the new strap. His initiative, no arm twisting required. Now the hard part, patiently wait the 4-8 week turn a round.
This is why one deals with a reputable AD boys! I am very grateful, thank you Steve.