Hi all, it is a nightmare from Hong Kong which I had with my Montblanc Timewalker. I think I need to share so that everyone can be aware before making any Montblanc purchases.
I bought a Montblanc timewalker 3 years ago for my wife. We noticed there was some strange marks on the crystal sapphire (where at the 1200 and 0600 position).
I sent it to Montblanc CS and they came back and said this is a problem of 'coating peeling off' due to improper usage. I had several arguments with them since honestly my wife has been using it very gently only for office work, shopping, just normal activities. Since this is a dressing watch, of course this timepiece wasn't been used for sports, exercises, etc.
Since the guarantee period is expired already, Montblanc CS only offer a 20% off for repairing.
Eventually, I decided NOT to proceed the repairing and just wanted to get my watch back. But when I picked up the watch, I found the so called 'coating peeling off' issue was much more severe and the whole crystal sapphire became like this!
I was completely shocked at the shop, and I refused to accept this. What happened to this watch? What did they do with this watch?
Their response is:
Regarding to your concern of deteriorated condition on the peeling during the past month, please rest assured your timepiece is handled with care by professional technician. According to our investigations, the condition stays the same and should there be any decoration, it is due to the passage of time instead of mishandling by our service center.
Their reply is just ridiculous and irresponsible. The crystal sapphire was damaged during their check-up but they simply didn't admit.
What can I do?...