Apple Watch 5 heart rate sensor
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  • 2 Post By kokoro

Thread: Apple Watch 5 heart rate sensor

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  1. #1
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    Apple Watch 5 heart rate sensor

    Hi all.
    My heart rate sensor keeps dropping when I run or train.
    I have done all the procedures on resetting , Apple diagnostics Etc by the book.

    I called Apple and they have told me to send to an authorised Apple repair centre which they have nominated.
    I was told if they check the watch and it seems okay to them they will return.

    This is not good customer service as far as Iím concerned as the watch is still under warranty itís faulty.

    Has anyone else had similar problems.
    Regards
    k

  2. #2
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    Re: Apple Watch 5 heart rate sensor

    Unless it is critical to get repaired right now, I would wait until business is back to normal, wherever your Apple service center or store is.

  3. #3
    Member BarracksSi's Avatar
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    Re: Apple Watch 5 heart rate sensor

    Quote Originally Posted by kokoro View Post
    Hi all.
    My heart rate sensor keeps dropping when I run or train.
    I have done all the procedures on resetting , Apple diagnostics Etc by the book.

    I called Apple and they have told me to send to an authorised Apple repair centre which they have nominated.
    I was told if they check the watch and it seems okay to them they will return.

    This is not good customer service as far as I’m concerned as the watch is still under warranty it’s faulty.

    Has anyone else had similar problems.
    Regards
    k
    Have you sent it to them yet?

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  5. #4
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    Re: Apple Watch 5 heart rate sensor

    Hi sent it

  6. #5
    Member BarracksSi's Avatar
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    Re: Apple Watch 5 heart rate sensor

    Quote Originally Posted by kokoro View Post
    Hi sent it
    Ok, keep us posted. If they can't find anything wrong with it, then, well, there's nothing technically wrong with it.

    Do you keep it tight enough (I adjust mine one peg tighter on the strap, sometimes two pegs, when I work out)? Do you have any tattoos, etc?

  7. #6
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    Re: Apple Watch 5 heart rate sensor

    Quote Originally Posted by BarracksSi View Post
    Ok, keep us posted. If they can't find anything wrong with it, then, well, there's nothing technically wrong with it.

    Do you keep it tight enough (I adjust mine one peg tighter on the strap, sometimes two pegs, when I work out)? Do you have any tattoos, etc?
    Hi mate
    I have done it all .
    In fact I have polar ignite fitness tracker/watch and the heart rate tracking is fine.

    Reason I bought the Apple Watch as Iím in there ecosystem and read the reviews on it.
    If Apple donít find anything technical then il be disappointed .
    Then I will contact trade and standards ( Iím in the United Kingdom) as the item is not fit for purpose.
    As the facts is itís not heart rate tracking and no matter what Apple concluded.

  8. #7
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    Re: Apple Watch 5 heart rate sensor

    Semi common on the series 5? DC Rainmaker didnít give it hi marks for accuracy


    Sent from my iPhone using Tapatalk

  9. #8
    Member BarracksSi's Avatar
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    Re: Apple Watch 5 heart rate sensor

    Mine's been good. Haven't really noticed much difference between my first-gen, Series 2, and Series 4.
    Last edited by BarracksSi; 3 Weeks Ago at 03:53.

  10. #9
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    Re: Apple Watch 5 heart rate sensor

    Update, watch received from authorised repair centre,now watch now returned to Apple uk .
    Awaiting response.

  11. #10
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    Re: Apple Watch 5 heart rate sensor

    Update on watch.
    Returned from Apple and seems to be working.
    Will keep my eye on it.
    ronalddheld and BarracksSi like this.

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