My purchase transaction with Lou V was as perfect as it gets, a a great example of why these forums really work. Made a quick deal, got super fast delivery, and all was “as advertised”. After I discovered I was missing a bracelet link screw, and just mentioned it to Lou in passing & asked him to send it along if he happened to find it, he, without prompting, sent a refund to cover the cost of a replacement screw. Now that was true “customer service”, and I’m now in the Lou V fan club...Deal with confidence.