Boldr 30 Day Not so Free Refund Policy and Nightmare Boldr Customer Service
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  1. #1
    Member Tjcdas's Avatar
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    Boldr 30 Day Not so Free Refund Policy and Nightmare Boldr Customer Service

    I was going to say after a bad experience a with Boldr watches, but it has still not ended.

    After about 6 weeks I still don't have in my possession a new Boldr watch but instead a used franken watch built from used parts from an old and new version watch pieced together.

    Before they sent me the franken watch I just asked for a refund as their customer service was horrible, full of lies and excuses and did not want the watch anymore after getting a huge run around to just get a missed picked item replaced-theremistake not mine.

    They shipped the replacement watch after requesting them not too bother, then days after they shipped the watch, received a nice email back stating that only full price items are returnable.

    They mispicked my watch and sent the wrong color it happens no big deal but they made a huge mess of it and now I received the replacement watch and it is made from used parts from the Journey 1 and 2. One nice thing is that since the strap was also used it is broken in.

    I will post a full summary tonight but watch buyers of Boldr should note they don't have a 30 day free return policy that they promote next to every watch they sell.

    Rant over.



    Straps and reduced priced items (reduced retail price, special promotion, sales etc) are considered ‘Final Sale’. Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.


    Real 30 day NOT free returns even if item is purchased at full price:

    You may return any unworn, undamaged BOLDR watch purchased online from boldrsupply.co within 30 days of delivery for a full refund or exchange of the purchase price by mail. Shipping & handling fees are non-refundable. Any returning shipping and PayPal transactional fees will also be borne by the Customer. All customers will pay a $15 restocking fee per item for return items.


    https://www.boldrsupply.co/pages/terms-conditions
    Last edited by Tjcdas; November 23rd, 2019 at 15:09.

  2. #2
    Member judg69's Avatar
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    Re: Boldr Watches 30 Free Refund Policy Only at Full Retail Minus fees and $15 Restocking Fee

    This does not sound above-board at all. Not that I was ever seriously considering Boldr, but I most definitely will not do so now. Too bad as I know that a number of micro-brands go the other way and will bend over backward to ensure you are pleased with their timepiece. I have first-hand knowledge of Hemel as being such an above- board micro-brand, and I know there are others as well., judg69
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  3. #3
    Member cubdog's Avatar
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    Re: Boldr Watches 30 Free Refund Policy Only at Full Retail Minus fees and $15 Restocking Fee

    Why were you sent a watch made from parts? I'm not doubting you but on its face that makes no sense. More info please.
    woiter, brandon\, Tjcdas and 2 others like this.

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  5. #4
    Avo
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    Re: Boldr Watches 30 Free Refund Policy Only at Full Retail Minus fees and $15 Restocking Fee

    OP, your story is completely incoherent. I have no idea what you bought originally, what was wrong with it (or if you just didn't like it), or what. And it seems Boldr's return policies are clearly stated.

    My experience with Boldr: I have an Odyssey White Storm that developed a minor problem. Boldr quickly and efficiently solved the problem at no cost to me.
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  6. #5
    Member Mr Auto's Avatar
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    Re: Boldr Watches 30 Free Refund Policy Only at Full Retail Minus fees and $15 Restocking Fee

    Quote Originally Posted by Avo View Post
    OP, your story is completely incoherent. I have no idea what you bought originally, what was wrong with it (or if you just didn't like it), or what. And it seems Boldr's return policies are clearly stated.

    My experience with Boldr: I have an Odyssey White Storm that developed a minor problem. Boldr quickly and efficiently solved the problem at no cost to me.
    I agree I think we need more from the OP before we can judge.

    Sent from my SM-T719 using Tapatalk

  7. #6
    Member OvrSteer's Avatar
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    Re: Boldr Watches 30 Free Refund Policy Only at Full Retail Minus fees and $15 Restocking Fee

    Quote Originally Posted by Avo View Post
    OP, your story is completely incoherent. I have no idea what you bought originally, what was wrong with it (or if you just didn't like it), or what. And it seems Boldr's return policies are clearly stated.

    My experience with Boldr: I have an Odyssey White Storm that developed a minor problem. Boldr quickly and efficiently solved the problem at no cost to me.
    He ordered X and received Y in terms of color. When a company isn't responsive in that scenario, it can go from a "no big deal just please fix your screw up" to highly frustrating almost instantly if they're not responsive.

    It sounds like upon returning Y, they avoided the option of just refunding the original purchase in full (restocking fees are never reasonable if the mistake is 100% on the part of the company--you never got what you purchased in the first place) and just sent him a watch in color X, but made out of service spare parts as they apparently sold out of X in the interim.

    I just went through something at a lower price point with a non-watch purchase, and it just royally sucks to deal with a vendor who ships you the complete wrong thing and doesn't have any incentive to fix it.
    cubdog, Tjcdas, ffritz and 1 others like this.
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  8. #7
    Member judg69's Avatar
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    Re: Boldr Watches 30 Free Refund Policy Only at Full Retail Minus fees and $15 Restocking Fee

    Actually, I have no problem with the return policy as it IS Bold’rs right to set and enforce their own policies . What would get me livid is just as stated by OvrSteer , a continued series of errors by the manufacturer and their not owning up to their mistake(s).
    cubdog and Tjcdas like this.
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  9. #8
    Member Tjcdas's Avatar
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    Re: Boldr Watches 30 Free Refund Policy Only at Full Retail Minus fees and $15 Restocking Fee

    Here is the whole crazy story, I will take a photo in a bit as proof to the used FrankenBoldr watch they sent out. I did get pissy at the end with my email.

    I sent a great email with a video to them about this situation with Wile E. Coyote playing me the customer and boulders play the part of Boldr watches.




    1. Ordered Boldr Journey Corsair 10/11


    2. Emailed on 10/15 as no shipping info was sent recieved a response: Hi Tom, Happy to hear from you today. There were some delays in the shipment, do apologize for the inconvenience



    3. Received package 10/29 received black Spitfire not blue Corsair. Sent photo of the watch and packaging as requested by Boldr. They replied they had one Corsair left aftr they saw the photos they replied:

    Hi Tom,

    I have one last piece of the corsair left, can you return only the watch,(please keep the packaging and all the accessories) ,to me at the following address and provide me with the tracking details.


    Hi Tom,

    Thank you for your kind understanding, I will ship out the replacement to you once I've received the tracking.





    4. 10/31 Sent email with tracking info the watch that has been shiped back: have attached the tracking number and the usps has the package. I had a $4.69 shipping charge that I would like refunded.

    They reply:

    Hi Tom,

    I will process the refund in a little bit, can you send me your paypal email so I can get it done.



    5. 11/4 Boldr receives returned Spitfire watch



    6. 11/5 They rely after I email them that the shipping refund has not been processed:

    Hi Tom,

    I've just sent you the reimbursement for the shipping, I will update you on the exchange.

    Cheers,
    HY


    7. 11/7 Sent them an email: Refund did not show up watch was not sent when tracking sent, returned watch arrived a few days ago no replacement was even sent tnen.

    Enough said



    8. 11/8 They reply twice : Hi Tom,

    The refund should have passed, our paypal was facing some issues for a couple of weeks and that might be the primary reason why it has not gone through, do seek your understanding on that.

    Cheers,
    HY


    Hi Tom,

    The refund will take sometime to appear via pay pal, the watch was sent to our US warehouse and we were not provided an update. I have processed the refund and please track your replacement using this link,



    9. 11/8 I reply: I folowed all requests sent you tracking, the customer is doing everything I had to even had tomask for my original oreder to be shipped after a long delay.

    I have to email again to get the replacement, and now another month wait to get the watch to come from overseas.

    You should be real proud of your customer service, when the customer has to do all the work to make sure you do your jobs poor poor poor



    10. 11/8 The tracking shows the watch has not been shipped I email them to ask them just refund my purchase.



    11. 11/12 The replacement watch is shipped out according to the tracking into, Boldr did not repond to my email,refund request.



    12. 11/12 I receive email from Boldr:



    Hi Tom,

    Apologize for the delayed replies, as I've mentioned before this, I did not receive your tracking information at all, I've sent you the replacement watch and the tracking has stated that the watch is currently on it's way to you. The refunds for the shipping was processed slightly later because of an issue with paypal of which we are deeply sorry for.

    Also for the replacement I've stated that I will only be able to refund you once I've received the tracking, which in this case, I did not receive anything and thus the replacement was not dispatched.


    Cheers,
    HY


    13. 11/12 I reply to his email:


    Check your email?

    You repyled to this email regarding the refund in this email, which contained the tracking number "you" requested.

    What I understand is that you lie and make excuses, pure and simple.

    Sent from Yahoo Mail on Android

    On Thu, Oct 31, 2019 at 6:18 PM, Tom C
    <[email protected]> wrote:
    I have attached the tracking number and the usps has the package.

    I had a $4.69 shipping charge that I would like refunded.


    https://tools.usps.com/go/TrackConfi...69304234051%2C

    Thanks

    Tom




    14. 11/21 I receive the used parts FrankenBoldr or Boldrstein watch, scratched case, dust under the crystal, used generic blue watch strap, a used scratched up Journey 1 ape case back and then sent them an email:


    Dear Boldr,

    At least your customer service is consistant, you sent me a "USED" watch as a replacement for my "new" watch I purchased where you sent out the wrong color watch.

    I now have a used watch I can not even sell to try and get my money back as I could not sell it as new since it has been worn and is covered with scratches.

    Please refund my $99 purchase.

    I asked you to not even ship this watch and refund my purchase but you shipped it did anyway.

    Why would you ship me a used watch? What possible excuse will you use this time?

    Good grief Charlie Brown!!!!!!

    Thanks

    Tom
    Attached Images Attached Images

    Last edited by Tjcdas; November 23rd, 2019 at 03:14.

  10. #9
    Member Cheap Watch Guy's Avatar
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    Re: Boldr Watches 30 Free Refund Policy Only at Full Retail Minus fees and $15 Restocking Fee

    Did you pay with credit card? See about a refund from your credit card company, they may have a guarantee from these scammers.
    Tjcdas likes this.
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  11. #10
    Member Tjcdas's Avatar
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    Re: Boldr Watches 30 Free Refund Policy Only at Full Retail Minus fees and $15 Restocking Fee



    FrankenBoldr/Boldrstein Watch


    Night time cell phone pictures is the best I can do.

    Received the watch only in a clump of bubble wrap in a thin plastic envelope.

    Love how you can see the crud in the notches of the case back.

    I wish my phone could show the hundred scratches on the case back and the case scratches but I can't get them to show.
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    Last edited by Tjcdas; November 23rd, 2019 at 16:04.

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