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  1. #3921
    Member GarbanzoNegro's Avatar
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    Re: CLASSIC SUBMARINER LOVERS - GINAULT OCEAN-ROVER 181070GSLN

    Quote Originally Posted by Avo View Post
    Royal Mail may stop tracking once the package leaves the UK.
    True! I forgot about that.

    I use this app for tracking deliveries and it asked me to use another carrier once the package had left the UK:
    https://itunes.apple.com/es/app/parcel/id375589283?mt=8

    Give it a try.

  2. #3922
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    Re: CLASSIC SUBMARINER LOVERS - GINAULT OCEAN-ROVER 181070GSLN

    Quote Originally Posted by GarbanzoNegro View Post
    True! I forgot about that.

    I use this app for tracking deliveries and it asked me to use another carrier once the package had left the UK:
    https://itunes.apple.com/es/app/parcel/id375589283?mt=8

    Give it a try.
    I agree that such things can happen. But according to the tracking the parcel has not even reached the distribution center and due to that not left UK yet. Royal Mail shipments are delivered by GLS in Austria. GLS is not recognizing the tracking ID. Thus, it has not reached Austria yet.

    williamcrichtonvi likes this.

  3. #3923
    Member GarbanzoNegro's Avatar
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    Re: CLASSIC SUBMARINER LOVERS - GINAULT OCEAN-ROVER 181070GSLN

    Did Ginault launch any new models at (or because of) Basel?

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  5. #3924
    Avo
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    Re: CLASSIC SUBMARINER LOVERS - GINAULT OCEAN-ROVER 181070GSLN

    Microbrands don't pay much attention to the big-time watch shows …
    Sharper Image moonphase, Ronda 708 quartz (my only watch for 20+ years)
    Citizen BM8242-08E Ecodrive, black dial, gold-tone case
    Citizen AP1042-03A Ecodrive moonphase, white dial, gold-tone case
    Sartego Ocean Master SPA27, yellow dial, Miyota 8215
    Christopher Ward C5 Aviator Mark I, black dial, ETA 2824
    Chinese Mechanical Forum 2011 project watch, moonphase, Sea-Gull ST25
    Casio G-Shock AWGM100B-1A, analog solar atomic
    Kadloo Scubamarine, black dial, ETA 2824
    Aevig Huldra, orange dial, Miyota 9015
    Makara Hawksbill Sea Turtle, bronze case, maroon dial, Seiko NH35
    Ginault Ocean Rover, black dial, Ginault 7275
    Boldr Odyssey, white dial, Seiko NH35
    Borealis Portus Cale, white dial, Miyota 9015
    Hamtun Neon, full-lume dial, STP 1-11
    Vratislavia Conceptum Pan-Africa, green dial, Miyota 9015
    Vostoc Classica, white dial, Vostoc 2409.01
    Grails: RGM 801-PS-CE, GO PanoMaticLunar, ALS 1815 moonphase LE


  6. #3925
    Member GarbanzoNegro's Avatar
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    Re: CLASSIC SUBMARINER LOVERS - GINAULT OCEAN-ROVER 181070GSLN

    Quote Originally Posted by Shizmosis View Post
    I agree that such things can happen. But according to the tracking the parcel has not even reached the distribution center and due to that not left UK yet. Royal Mail shipments are delivered by GLS in Austria. GLS is not recognizing the tracking ID. Thus, it has not reached Austria yet.

    Any news on this? Hope you already received your watch.

  7. #3926
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    Re: CLASSIC SUBMARINER LOVERS - GINAULT OCEAN-ROVER 181070GSLN

    Quote Originally Posted by GarbanzoNegro View Post
    Any news on this? Hope you already received your watch.
    yes, have received it on Wednesday last week - finally

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  8. #3927
    Member GarbanzoNegro's Avatar
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    Re: CLASSIC SUBMARINER LOVERS - GINAULT OCEAN-ROVER 181070GSLN

    Quote Originally Posted by Shizmosis View Post
    yes, have received it on Wednesday last week - finally

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    Great! Enjoy it!

  9. #3928
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    Re: CLASSIC SUBMARINER LOVERS - GINAULT OCEAN-ROVER 181070GSLN

    On June 24 of last year, after much time spent reading reviews and comments about Ginault watches, I decided to treat myself, take the plunge and order one of their Ocean Rover models, specifically a 180165C1LN. It was ordered and paid for with the understanding that it needed to me made, and would take several weeks to be assembled, calibrated and shipped. No problem, this was the watch I really wanted, they were offering 22% discount at that time, I liked the looks (Rolex Submariner homage) and felt it would be worth the wait. Paying it off over 6 months no interest through PayPay was a bonus as well.

    In late July, my watch shipped and after removing a few links from the band, was wearing a fine timepiece. Amazingly accurate for an automatic. According to the Toolwatch app, no more than +-2 seconds a day. Significantly better than any other automatic I have ever owned (Seikos, Hamilton, Egard, etc). The only watch I have ever owned that was anywhere close, was a Citizen EcoDrive. Plus it looked awesome. As I have stated- this is not my first automatic watch. It was never worn in any type of physical activity. Worn primarily on weekends, or for meetings. A dress watch. It never got wet, or had been abused in any way. Babied if anything. It was not stored on a winder, according to the manufacturers instructions, but left to wind down when not in use, and simply shake it a few times to get the movement started.

    On September 27, the watch stopped working. Totally dead. There was resistance manually winding it, and the time and date could be set. Shaking, a few winds on the stem, nothing would start the movement working. I shot an email off to the manufacture, explaining what happened, and asked what I should do. I received a very prompt and apologetic reply stating to send it back in and they would have a look at it. Repair time was listed at about 8 weeks. Return shipping was at my expense.

    On November 25, I inquired as to the status of my watch, and was told that repairs were on schedule and should be completed within a week.

    On December 6, the watch was back in my hands, again keeping amazingly accurate time. That is until December 9, when the movement completed stopped once again. Another email to the manufacturer, stating that I would prefer a different watch or full refund at this time. Very prompt and apologetic replies on a Sunday, telling me a few things to try to get the movement working once again, which Never happened. I was told my warranty would be extended for an additional 2 years, bringing it up to 3, and to send it back for service- repair time 8 weeks. Again, I paid for return shipping.

    On March 14 I emailed the company, stating that I really had enough, and that I wanted either a new replacement watch, or a full refund, preferably the refund. The reply came back that the watch was repaired, and would be sent out. A shipping label was created and number sent to me.

    On March 21, according to the USPS, the package associated with the shipping number sent to me still had not been received by them. I again emailed Ginault, stating that the watch obviously was not finished as they said, and demand a full refund and immediate refund. I also initiated a dispute with PayPay, who I had used for payment. There was no reply from the manufacturer. That day, the watch showed as shipped, delivery date of Saturday, March 23.

    A watch arrived this afternoon, in working order. I am assuming it is the one I sent in, going by a slight mark by the clasp on the band I know was there, but have noticed a slight scratch in the bezel I don’t remember, but could have been present before I returned it. So far, functioning accurately. However, when the watch was returned to me, it came in a simple, plain cardboard box wrapped in bubble wrap. The original leather styled box, along with all of the original paperwork, included nylon band, screwdriver for adding/removing links, and links I had taken out to fit my wrist were not sent back. This is exactly how I shipped the watch the first time for repairs, and everything was returned to me as sent. I have requested that everything be returned to me, but again no reply from the manufacturer.

    The PayPal dispute was almost immediately denied, as the filing date was past the 180 day limit placed on disputes. I appealed this decision, stating that the watch had been in the manufacturers possession since December 12 (USPS tracking, signature required) 171 days after my purchase. The dispute is still open, and has yet to be responded to by Ginault.

    So now I’m left with what I feel is a lemon of a watch, from a manufacturer I really want nothing else to do with. I could sell, but in good conscience would need to disclose that it has been at the manufacturer for repairs 5 of the 8 months since I initially received it. Also, without the box and everything that came with it, I’ll be taking even a bigger hit.

    So Ginault in a nutshell. A super looking watch. Great when it’s working. Customer service that starts off great, but goes downhill. Just my experience. As with anything, YMMV.

  10. #3929
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    Re: CLASSIC SUBMARINER LOVERS - GINAULT OCEAN-ROVER 181070GSLN

    Quote Originally Posted by DMiller View Post
    On June 24 of last year, after much time spent reading reviews and comments about Ginault watches, I decided to treat myself, take the plunge and order one of their Ocean Rover models, specifically a 180165C1LN. It was ordered and paid for with the understanding that it needed to me made, and would take several weeks to be assembled, calibrated and shipped. No problem, this was the watch I really wanted, they were offering 22% discount at that time, I liked the looks (Rolex Submariner homage) and felt it would be worth the wait. Paying it off over 6 months no interest through PayPay was a bonus as well.

    In late July, my watch shipped and after removing a few links from the band, was wearing a fine timepiece. Amazingly accurate for an automatic. According to the Toolwatch app, no more than +-2 seconds a day. Significantly better than any other automatic I have ever owned (Seikos, Hamilton, Egard, etc). The only watch I have ever owned that was anywhere close, was a Citizen EcoDrive. Plus it looked awesome. As I have stated- this is not my first automatic watch. It was never worn in any type of physical activity. Worn primarily on weekends, or for meetings. A dress watch. It never got wet, or had been abused in any way. Babied if anything. It was not stored on a winder, according to the manufacturers instructions, but left to wind down when not in use, and simply shake it a few times to get the movement started.

    On September 27, the watch stopped working. Totally dead. There was resistance manually winding it, and the time and date could be set. Shaking, a few winds on the stem, nothing would start the movement working. I shot an email off to the manufacture, explaining what happened, and asked what I should do. I received a very prompt and apologetic reply stating to send it back in and they would have a look at it. Repair time was listed at about 8 weeks. Return shipping was at my expense.

    On November 25, I inquired as to the status of my watch, and was told that repairs were on schedule and should be completed within a week.

    On December 6, the watch was back in my hands, again keeping amazingly accurate time. That is until December 9, when the movement completed stopped once again. Another email to the manufacturer, stating that I would prefer a different watch or full refund at this time. Very prompt and apologetic replies on a Sunday, telling me a few things to try to get the movement working once again, which Never happened. I was told my warranty would be extended for an additional 2 years, bringing it up to 3, and to send it back for service- repair time 8 weeks. Again, I paid for return shipping.

    On March 14 I emailed the company, stating that I really had enough, and that I wanted either a new replacement watch, or a full refund, preferably the refund. The reply came back that the watch was repaired, and would be sent out. A shipping label was created and number sent to me.

    On March 21, according to the USPS, the package associated with the shipping number sent to me still had not been received by them. I again emailed Ginault, stating that the watch obviously was not finished as they said, and demand a full refund and immediate refund. I also initiated a dispute with PayPay, who I had used for payment. There was no reply from the manufacturer. That day, the watch showed as shipped, delivery date of Saturday, March 23.

    A watch arrived this afternoon, in working order. I am assuming it is the one I sent in, going by a slight mark by the clasp on the band I know was there, but have noticed a slight scratch in the bezel I donít remember, but could have been present before I returned it. So far, functioning accurately. However, when the watch was returned to me, it came in a simple, plain cardboard box wrapped in bubble wrap. The original leather styled box, along with all of the original paperwork, included nylon band, screwdriver for adding/removing links, and links I had taken out to fit my wrist were not sent back. This is exactly how I shipped the watch the first time for repairs, and everything was returned to me as sent. I have requested that everything be returned to me, but again no reply from the manufacturer.

    The PayPal dispute was almost immediately denied, as the filing date was past the 180 day limit placed on disputes. I appealed this decision, stating that the watch had been in the manufacturers possession since December 12 (USPS tracking, signature required) 171 days after my purchase. The dispute is still open, and has yet to be responded to by Ginault.

    So now Iím left with what I feel is a lemon of a watch, from a manufacturer I really want nothing else to do with. I could sell, but in good conscience would need to disclose that it has been at the manufacturer for repairs 5 of the 8 months since I initially received it. Also, without the box and everything that came with it, Iíll be taking even a bigger hit.

    So Ginault in a nutshell. A super looking watch. Great when itís working. Customer service that starts off great, but goes downhill. Just my experience. As with anything, YMMV.
    That is really sad to hear. I was very ready to pull the trigger on a Ginault a couple of weeks ago. I had actually sent an email about a discount about 2 weeks ago and never got a response, which is what held me up on it.

    I read through this entire thread (and several others) in research for the purchase. About a year ago and earlier it seemed like people were only giving praise for Ginaultís customer service. As of the last 6 months or so of posts it seems to have shifted to the opposite. I have now shifted my sites to one of the newly released No-Date Monta Ocean Kings. Your story is making me happy with my decision. Hopefully Ginault (or PayPal) fixes this situation for you and it works out.


    Sent from my iPhone using Tapatalk

  11. #3930
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    Re: CLASSIC SUBMARINER LOVERS - GINAULT OCEAN-ROVER 181070GSLN

    The answer to the problem may be to have a watchsmith or jeweler swap out the movement for a genuine eta automatic. Then just move on with it.

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