Scurfa = Top notch customer service.
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Thread: Scurfa = Top notch customer service.

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  1. #1
    Member zed073's Avatar
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    Scurfa = Top notch customer service.

    I just want to pass on my experience with Paul Scurfield @ Scurfa Watches.

    I have 2 Scurfa watches. Both were bought used.

    My son borrowed my Scurfa Diver One Silicon to use while on a holiday in Florida.
    While swimming in the heavy surf he noticed the bezel insert had come off.

    When he returned the watch I immediately emailed Paul and without hesitation
    a new bezel insert is on it's way to me. No charge to me whatsoever.

    This is the kind of CS that we all hope and wish for when buying a watch.
    This is the kind of CS Scurfa Watches provides it's customers.

    Thanks again Paul and I look forward to adding the new Bell Diver to my collection.

    Cheers.

    Brian
    Last edited by zed073; January 20th, 2016 at 18:56.

  2. #2
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    Re: Scurfa = Top notch customer service.

    Good to hear. The Scurfa is on my short list, and I am desperate for their site to come back up!
    zed073 likes this.

  3. #3
    Member zed073's Avatar
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    Re: Scurfa = Top notch customer service.

    The new bezel insert arrived and is now installed.
    Good as new.

    Thanks very much Paul. You certainly know how to treat your customers.







    Kjo43, swissgmt, Worker and 1 others like this.

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  5. #4
    Sinn Moderator gaopa's Avatar
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    Re: Scurfa = Top notch customer service.

    Yep, Paul is very customer oriented. He makes a good quality watch and backs it with good customer service.
    zed073 and anabuki like this.

  6. #5
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    Re: Scurfa = Top notch customer service.

    anyone know what's going on with their website? i'm not too familiar with this brand and i wanted to look around a bit?

  7. #6
    Member Battou62's Avatar
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    Re: Scurfa = Top notch customer service.

    Quote Originally Posted by AngryScientist View Post
    anyone know what's going on with their website? i'm not too familiar with this brand and i wanted to look around a bit?
    RIP Screfa!!!

  8. #7
    Member zed073's Avatar
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    Re: Scurfa = Top notch customer service.

    It's my understanding that his site was hacked and that it will be back.

    http://www.scurfawatches.com/ says......

    We are undergoing essential maintenance

    please email us at [email protected]
    We will be back to normal soon, thanks Paul
    Last edited by zed073; January 20th, 2016 at 21:39.
    Fatboi_ET likes this.

  9. #8
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    Re: Scurfa = Top notch customer service.

    Quote Originally Posted by Battou62 View Post
    RIP Screfa!!!
    This is not true, why do you keep posting it?

  10. #9
    Member phcollard's Avatar
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    Re: Scurfa = Top notch customer service.

    Quote Originally Posted by Battou62 View Post
    RIP Screfa!!!
    Whatever...
    Fatboi_ET likes this.

  11. #10
    Member phcollard's Avatar
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    Re: Scurfa = Top notch customer service.

    Quote Originally Posted by AngryScientist View Post
    anyone know what's going on with their website? i'm not too familiar with this brand and i wanted to look around a bit?
    Hey Nick! I believe the new Scurfa website is in the works and should be up soon. In the meantime you can check this nice review of the Diver One :
    Scurfa Diver One Silicon Watch Review | Watch It All About

    You can email Paul directly if you want to order :)
    Last edited by phcollard; January 20th, 2016 at 22:42.
    Rocat likes this.

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