After a several year search, I was finally able to find and buy one of my grails: the Citizen Campanola CTS57-0701. For those unfamiliar with it, it was manufactured in 2000-2001 and contains the A660 movement.
Due to age and condition, I'd like to have it serviced rather than just getting a battery change. Does anyone have recent experience getting Japanese models like this serviced "through" Citizen's US service department?
I contacted Citizen's global service email and they said I could either
- send the watch directly to Japan
- contact my local service department to have them send my watch to Japan.
However, when I called Citizen in California, they were bewildered by this request and they stated they don't send watches to Japan. Based on past posts here, this contradicts what they've done for others. When they replied to my email request (forgot I did this before I called them), they advised that I contact Citizen's global email, even though I already did this and included the email in my email...
Any suggestions on my next step? Should I just send my watch to COA and see what they do with it? Or do I need to pony up $100 to send it directly to Japan?